We offer clients highly skilled professional service resources utilizing a proven methodology for assessing challenging IT environments or implementing complex technical solutions.
Our Sagacent SolutionsSM are carefully tailored to meet the specific business needs of our clients and to satisfy their most urgent technology challenges. With strategic and farsighted planning, Sagacent SolutionsSM reflect our understanding of the critical link between business objectives, people and technology solutions - and, most importantly, the difference between promises and results!
We don't take whatever client that comes along. We focus exclusively on supporting businesses. And our team focuses on the problems and solutions that help businesses stay productive, efficient and secure.
Many small businesses use a technician (usually a self-employeed one-man show) who is merely reactive. You call him (or her) AFTER something breaks. But Sagacent Technologies is proactive! We monitor your technology 24x7x365 and mitigate problems wherever possible.When something does happen we often resolve the problem before the client is even aware that there was a problem. And we're faster at resolving problems because we KNOW your business environment.
We are happy to sit down with you 2 to 4 times a year and talk strategy! How is your technology helping your business? Is it aligned to your goals? Is there something that your industry or your competitor is implementing that we should be doing in your business?
Our phones are typically answered by a person within 5 seconds!
Sagacent's Helpdesk technicians resolve most issues within about 15 minutes.
Emergencies are responded to within the hour.
We're available when you need us! Our phones are staffed Monday through Friday 8am to 5pm and people are available for emergencies 24x7.
We don't have just a single technician. We are a company with 7 full time employees and several part time employees. Every client has an assigned primary technician and at least one other backup technician.
Sagacent has now completed 11 years of operation (and survived two recessions!) and our founder and president has been in technology for over 33 years. We have numerous certifications including:
We've invested in a best-of-class ticket tracking system. All your requests a recorded, quickly responded to and resolved. Nothing is dropped. In fact, it doesn't matter whether you email or call a request into our company, both methods result in a request ticket being created and the support timer starts ticking!
If we do something wrong - we will fix it for free! Period!
This was an attitude and culture that Ed wanted to base his business on and inspire within his employees. So he created the word 'sagacent'SM and named his company Sagacent Technologies, Inc.