WHAT OUR CLIENT’S SAY
“I’ve been so impressed with the quality of Sagacent’s service. They listen very carefully, and ask great questions, to make sure they know what the client wants, then offer options and explain what they can do, or won’t be able to do, to make that happen. You can’t buy better service or more knowledge.”
-Kristy ( Director Marketing Firm )
“I would rate Sagacent an A+ in each of the 7 categories [in Sagacent’s Customer Service Survey]. The service we received from our former provider was unbelievable at times. I never recall our tech arriving on time before…generally it was anywhere from 24 hours to 2 weeks later than scheduled. Sagacent has indeed put customer satisfaction first and I really appreciate it. Thank you ”
-Linda ( Office Manager Insurance Firm )
HOW WE DELIVER IT
First we run a non-invasive diagnostic on your entire network. This provides us information such as operating systems used, software installed, last time passwords were changed, what updates have been/haven’t been installed etc… We then compile all this information together, review it and present you with our findings along with a no obligation quote.
Once all questions are answered and the quote is accepted, our team begins to implement the solution into your infrastructure, keeping you posted on it’s progress and the next steps to be taken. When completed, we then test to ensure it’s working properly.
After finalizing our solution, we continually monitor the state of your network, equipment, and backup condition to ensure maximum uptime. We also dispatch technicians on a monthly basis to physically check the condition of your network and equipment. By doing so, we minimize the probability of errors which increases overall productivity of your business.