Sagacent's Blog

Sagacent has been serving the San Jose area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

3 Qualities of an Elite Infrastructure Support Service

support services

There's nothing more frustrating than spending hours on the phone with IT trying to solve a problem you can't put your finger on with minimal help.

With new technologies emerging every day, IT issues aren't going anywhere.

Setting yourself up with an elite infrastructure support service is key to increased productivity and stress-free workdays. With quality IT help, problems turn into solutions faster, so you're not wasting your entire day on the phone.

In this post, we'll discuss the benefits of quality infrastructure support. Read on to learn more.

 

Support for All Platforms

If you've ever had to call specialized support for Apple or PC products you'll know how pricey it can get.

Since these technicians are trained in just one area, they'll call themselves "experts" and charge hefty fees for the title. In reality, though, specialization doesn't equate expertise.

Quality infrastructure support services can handle all systems and all platforms. They do this with the same level of technical knowledge as specialized technicians.

When you invest in these support services, you're creating the ability to use many types of technology in your daily operating systems. When something goes wrong, you won't have to worry about calling two separate numbers for help.

Know What You're Up Against

Without a quality support service in place, IT costs are a wild card.

Even if you employ an in-house technician, costly new parts and repairs need to be outsourced far too often. With so many other operating costs to worry about, that's the last thing you need.

With managed IT services, there are no surprise costs. You pay monthly for continued IT services, so it's easy to budget into operating costs. There won't be any unexpected repairs to pay for either.

It's a better and smarter way to do business.

Service that Doesn't Sleep

Picture this.

It's Friday night, and you plan to work late at the office. You've got a huge presentation on Monday and need to log the extra hours to get it ready. You're two and a half hours in...and the system crashes.

Who are you going to call at 7:30 pm on a Friday night to fix your issue?

Without an elite infrastructure support service, you leave system stability and the timeliness of your work to chance. With 24/7 managed IT services, someone will always be there to help you.

Besides that availability, you can sleep (and work) soundly, knowing that your systems are being monitored constantly.

This way, we can solve problems before they start, saving you time and money. No surprises equal smooth sailing.

Are You All Set with Infrastructure Support?

We offer a free one-hour infrastructure support consultation. This process includes taking a peek at your systems to see where they're vulnerable and how we can make them better.

Get in touch with us today to talk about your support systems and how we can improve them.

We can also discuss plans to protect your infrastructure systems better and set you up with a long-lasting, quality service!

Sagacent Technologies offers technology management and support, including proactive/preventative maintenance, onsite and offsite data back-ups, network and security audits, mobility solutions, disaster planning and emergency business resumption services. The company serves clients of 10 to 150 employees within the Silicon Valley region.

 

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Thursday, 23 November 2017

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