Sagacent's Blog

Sagacent has been serving the San Jose area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

What Type of Computer Support and Service Does My Small Business Need?

IT solutions

Computers are an integral part of any workplace these days for everything from payroll to word processing. As Murphy's Law states, whenever something can go wrong, it often will.

While computers are a tremendous addition to any workplace, something will go wrong. When things get tough, your business needs a great IT support team.

Every business, however, is unique and requires its own IT solutions. What's best for you and your business?

 It can be difficult to determine as there isn't a one-size-fits-all solution. Read on to learn more about which computer support and service - in-house IT staff or outsourcing IT support - may best suit your needs.

Hiring In-House IT Staff

You're likely wondering why you can't just hire a few IT people and use them as needed. Unfortunately, it isn't always that simple.

The average starting salary for tech support personnel is between $50,000 and $63,000. Remember, that's just for one employee. You may need to staff an entire department. Add on benefits, such as health insurance, bonuses or profit sharing and these figures quickly increase.

Assuming you have the funds, you'll need to secure the right talent. Since tech support is an in-demand field, it's a seller's market, meaning employees can be choosy.

They may be more inclined to sign on with an employer offering better pay or benefits. Hiring an in-house IT department is great in practice, but it isn't always feasible for small businesses.

Looking For Outside Help

Since it isn't always realistic to create an entire IT department for your business, it's time to look outside the company. Outsourcing is an extremely popular trend amongst businesses.

It provides all the benefits of a massive IT department with none of the drawbacks. You're paying less money, but you'll still get top-notch support when you need it.

There are several services out there that specialize in helping small businesses just like yours. Look for ones that offer a free 1-hour consultation. This is a great way to determine what services they can provide your business and access your immediate IT needs.

What Can I Outsource?

If you're going to hire an outside company, it makes sense that you'd want to get your money's worth. It's important to make sure that a company can handle all computer-related emergencies.

Generally speaking, outsourcing your IT needs provides the same support you'd receive in-house.

Are you having trouble with your network? No problem, just give them a call. Need help troubleshooting a computer issue? Contact your IT service expert and they'll get back to you in no time. With 24/7 availablilty offered, most technical issues can be resolved in a timely manner before they become major problems.

Most IT companies can even help you set up cloud services so that you can access your files and data anywhere. When it comes to computer support and service, there's no end to what outsourcing can offer. Here's just a sampling of services that can be easily outsourced to a specialized IT support company:

  • Backups
  • Data Recovery
  • Databases
  • Firewalls
  • Network Designs
  • Network Security
  • Server Clustering
  • Virus Removal
  • Wireless and Wired Needs

Your Business Deserves the Best Tech Support

When you run a small business, every single moment counts. Even one brief technological slip-up can send your business spiraling into chaos.

Your business deserves the absolute best support out there and that's where we come in. Sagacent Technologies has been helping small to mid-size businesses achieve their dreams since 2000, and we'd love to help you.

Get in touch today and ask how managed IT support can help your business.

Sagacent Technologies offers technology management and support, including proactive/preventative maintenance, onsite and offsite data back-ups, network and security audits, mobility solutions, disaster planning and emergency business resumption services. The company serves clients of 10 to 150 employees within the Silicon Valley region.

 

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Friday, 15 December 2017

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