Sagacent Technologies Medical Office IT Support

In a rapidly changing digital world, IT support can be complex; but nowhere is this more apparent than in the healthcare industry. In addition to complex regulations regarding patient data and security, there is often a high need for reliability and instantaneous data transfers involving huge amounts of data. The applications vary from sharing high-resolution medical imaging to real-time telemedicine consults with physicians. Whatever the case may be, providing IT support for medical offices is entirely different from other industries.

Sagacent Technologies can deliver the reliability and security needed to ensure that patient care comes first. In order to do this, IT systems and processes need to be interoperable and functioning in the background. This is the way to ensure that digital tools are resources that enhance patient care, rather than detract from it. The experts at Sagacent Technologies can navigate the complex world of medical IT infrastructure and platforms so that clinicians can focus on delivering superb patient care.

Medical Office IT Support

Obstacles with Clinical IT Support Functionality

Medical offices use a variety of specialized technologies, platforms, and tools to care for patients and keep operations running smoothly. There are many concerns and requirements that are unique to the healthcare industry. Some of the primary obstacles in IT support involve the following:

  • Electronic Health Record (EHR) systems integration and compatibility.
  • Complete compliance with patient data regulations (HIPAA & HITECH).
  • Medical Coding software compliance with CPT, ICT-10, and HCPCS.
  • Digital Medical Transcription hardware and software.
  • Clinical imaging hardware and software.
  • Medical billing software.
  • Mobile Health (mHealth) devices and connections delivered by the Internet of Things (IoT).
  • Artificial intelligence applications for diagnostics and patient communication.

Understanding the facets of delivering healthcare that impact medical office IT operations is hugely complex, which accounts for the robust IT departments at most major healthcare centers. Medical offices don’t have the luxury of the same budget, yet must still comply with the same regulations, and must still have reliable and secure connections in order to deliver patient care. The professionals at Sagacent Technologies understand the intricacies of working in medical office IT and can ensure that your network and systems are operating effectively while still ensuring compliance.

I would rate Sagacent an A+ in each of the 7 categories [in Sagacent’s Customer Service Survey].

Industry: Insurance

“I would rate Sagacent an A+ in each of the 7 categories [in Sagacent’s Customer Service Survey]. The service we received from our former provider was unbelievable at times. I never recall our tech arriving on time before…generally it was anywhere from 24 hours to 2 weeks later than scheduled. Sagacent has indeed put customer satisfaction first and I really appreciate it. Thank you.”


I am quite computer-literate but could not resolve this [latest] problem...

“Sagacent has helped me resolve problems with my computer on a couple of occasions. I am quite computer-literate but could not resolve this [latest] problem. …After two days of not being able to work I called them and they had this problem fixed in less than 5 minutes! …The bottom line is that, had it not been for Sagacent’s assistance, I’d still be up the creek without a paddle. I highly recommend them to anyone who might have a need for their services.”


Benefits of Sagacent Technologies Medical Office Support

Medical office support can come from many different sources, but Sagacent Technologies is able to offer medical offices outstanding service that includes the following benefits:

Regulatory Compliance: Regulations on healthcare applications and patient data are complex. Some mandates apply for all data, while other regulations are device-specific or care-model specific (e.g. home health care, remote telemedicine monitoring, etc.). Our professionals can expertly guide you on the various regulatory requirements that impact different areas of your IT operations. This ensures compliance with the major regulations, such as HIPAA and HITECH, as well as more obscure regulations that may be regional or apply to only specific circumstances.

Reliability: With our high-level of support, you can be sure that downtime is minimized. Our team is proactive at addressing any minor issues before they become major ones, and promptly responding to any other red flags that may result in a system failure. This ensures that your connection will be present and functional when you need it so that your employees can successfully complete all of the work necessary to deliver patient care.

Data Backup: One key step in recovering a system that has gone down is ensuring there is a backup. Sagacent Technologies ensures that all patient and employee information, as well as critical applications, are backed up. This means that in the event of an emergency, the backup can be accessed for a reliable and speedy recovery.

Security: In addition to delivering security that meets regulatory requirements, medical offices need to be worried about hackers. The sensitive and comprehensive nature of patient information makes it especially appealing to those who would use the information maliciously. The experts at Sagacent Technologies can ensure that your network is protected against spam and other dangerous viruses.

Strategic Planning: As the healthcare industry continues to grow, our professionals can help you map the future or your medical office. With scalable solutions, we can ensure that your organization will have room to grow as your capacity increases.

As clinical technology continues to evolve and become more embedded in the daily operations of medical offices, securing a knowledgeable team to deliver your IT needs will become even more crucial. The expert professionals at Sagacent Technologies are ready to face any medical office IT challenges your healthcare organization may face, now or in the future.