Case Studies

Legal Firm and Network Audit

Tom's firm had a person supporting their technology infrastructure, but things just never seemed to work right. So they decided to seek a second opinion.

Sagacent Technologies performed a thorough network and security audit and discovered several areas were being overlooked. Several systems were mis-configured which were leading to problems and there was little fault tolerance on the server which could have easily resulted in data loss. But the worst issue discovered was that their new wireless network was open to the neighborhood and four uninvited guests were found to be using the firm's Internet connection!


Insurance Office and Remote Support

Craig's insurance office of 13 employees was still too small to demand a full time or even part time network administrator.

But since his entire business operation could be shut down with a network failure he was, understandably, concerned.

Sagacent Technologies, Inc. immediately recognized the need to minimize network administration costs while ensuring maximum network uptime. Sagacent's solution included full-time remote monitoring of the network's health, immediate remote response over the Internet should a problem be detected and fast on-site response in the rare case that the problem couldn't be resolved remotely.

An added benefit to the solution proposed was that any office workers experiencing even the slightest work slow-down due to unfamiliarity with an operating system or an application could request remote support. This featured Sagacent employees remotely connecting to the challenged employee's computer and literally showing them on their own computer screen how to move beyond the problem.

This solution resulted in huge cost savings over even a part time network administrator and vastly better network administration.


Medical Office and Paperless Office Solution

Leo's practice was growing fast, but not quite as fast as the mounds of paperwork that was quickly consuming his office.

In looking for a solution to reduce and possibly eliminate paperwork, yet still have the ability to search and find records quickly, he turned to Sagacent Technologies, Inc.

Sagacent was able to match his businesses specific needs of capturing all pertinent data for a specific client into easily accessible folders, maintaining strict security and having the ability to reproduce hard copies of documents if required.

The end result was a solution that took up almost no space and resulting in dramatically faster data searches than with conventional paper records - resulting in reduced office workload and payroll costs.


Small Retail Shop and Wireless

When Cara found the perfect space for her new wine shop she never dreamed just how difficult it would be to set up a computer and Point Of Sales system.

Luckily she was recommended to Sagacent Technologies, Inc.

Sagacent was able to recommend a wireless network solution that didn't require expensive retrofitting and wiring of the old building's brick structure. And even better, this solution allowed Cara to relocate systems as she changed the shop's layout for sales and special events.

The end result was huge cost savings and great flexibility for the new business.


Medical Office and Wireless Network

When a new medical office of multiple doctors found themselves very cramped for space and thinking about how to network their facility they asked Sagacent Technologies, Inc. for help.

In looking at their needs, not only was their a need for great flexibility and frequent reorganization - there was also a desire to toss the old fashioned clip boards and enter client data directly into computer while meeting with clients. The prescription in this case was a handheld Tablet PC wirelessly connected to the office network. This allowed doctors to immediately enter client data while performing examinations - reducing the need for administrative staff to enter the data later and resulting in not only a savings of time and money, but efficiency and productivity.


Veterinary Office and Remote Access

Tom and Debbie have a rapidly growing veterinary office - so busy, in fact, that their rarely have time to enter all their client data.

They contacted Sagacent Technologies, Inc. to show them a way to become more productive.

Sagacent suggested two changes:

  • First, the elimination of double-data-entry. Two key systems were requiring data to be entered into one and then keyed a second time into the second. This was resulting in a huge amount of inefficiency, more work than was necessary and additional payroll just for data entry.
  • Second, Sagacent suggested a remote office connection from their home. This would allow them to quickly and securely access their office network from home exactly as if they were in the office and close out those pesky remaining daily tasks, and even work for an hour or two on weekends - all without having to waste the one-hour round trip travel time to get to the office. An added benefit was when Tom and Debbie took a vacation a month later, they were able to remotely monitor the offices activity and respond to their office e-mail all from Hawaii!!

Small Medical Office and HIPAA Compliance

While Michael and Debbie may know a great deal about medicine and their patients, they didn't know much about securing their network and client data for HIPAA compliance.

Luckily for them they turned to Sagacent Technologies, Inc. for a HIPAA Security Assessment.

Sagacent was able to show them what simple changes were required to meet the new Federal statutes. Sagacent implemented the changes, performed employee training and now remotely monitors the small medical office for continued compliance.

The end result was the peace of mind in knowing that they were HIPAA compliant (where non-compliance can mean minimally thousands of dollars and lost clients) and secure from both network hackers and unauthorized employee access.

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