Worry-free Managed IT Services
Since its introduction in 2004, the core of Sagacent Technologies has been our Worry-Free ITSM Support.
This total IT outsourcing of your technology management, monitoring, maintenance and support is available as a fixed-fee managed service to businesses throughout the Silicon Valley region in three distinctly different support plans.
- Worry-Free ITSM Basic – our extremely affordable remote-only business support. Covers device management, monitoring, maintenance and support of IT fundamentals delivered remotely 8am to 5pm Monday through Friday. This package is extremely popular with start-ups, businesses on very tight budgets and remote or satellite offices as well.
- Worry-Free ITSM Essential – our enhanced business support. Includes everything in ‘Basic’, plus full site management, monitoring, maintenance, support and helpdesk - delivered 8am to 5pm Monday through Friday remotely & onsite as needed. This package is most popular with businesses looking for growth.
- Worry-Free ITSM Complete – our premium business support package. Includes everything in ‘Essential’, plus 24x7x365 site management, monitoring, maintenance, support – includes all anti-virus software, spam filtering, hardware and software asset tracking, life-cycle planning, full virtual CIO / CTO consulting and emergency loaner equipment. All delivered 24x7x365! This package is most popular with businesses seeking stability, no interruption of operations and strategic planning.