Since its introduction in 2004, the core of Sagacent Technologies has been our Worry-Free ITSM Support.
This total IT outsourcing of your technology management, monitoring, maintenance and support is available as a fixed-fee managed service to businesses throughout the Silicon Valley region in three distinctly different support plans.
- Worry-Free ITSM Basic – our extremely affordable remote-only business support. Covers device management, monitoring, maintenance and support of IT fundamentals delivered remotely 8am to 5pm Monday through Friday. This package is extremely popular with start-ups, businesses on very tight budgets and remote or satellite offices as well.
- Worry-Free ITSM Essential – our enhanced business support. Includes everything in ‘Basic’, plus full site management, monitoring, maintenance, support and helpdesk - delivered 8am to 5pm Monday through Friday remotely & onsite as needed. This package is most popular with businesses looking for growth.
- Worry-Free ITSM Complete – our premium business support package. Includes everything in ‘Essential’, plus 24x7x365 site management, monitoring, maintenance, support – includes all anti-virus software, spam filtering, hardware and software asset tracking, life-cycle planning, full virtual CIO / CTO consulting and emergency loaner equipment. All delivered 24x7x365! This package is most popular with businesses seeking stability, no interruption of operations and strategic planning.
Contact us today if you would like to learn more or obtain an estimate.